:root{--portal-ink:#17221d;--portal-muted:#68736d;--portal-line:#dfe4e1;--portal-bg:#f5f7f5;--portal-green:#214f3b;--portal-green-soft:#e9f0ec;--portal-warn:#9b3f36;--portal-warn-soft:#f9eeec}*{box-sizing:border-box}body{margin:0;background:var(--portal-bg);color:var(--portal-ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}a{color:inherit;text-decoration:none}#root[hidden],#portal[hidden]{display:none!important}.eyebrow{font-size:11px;font-weight:750;letter-spacing:.14em;color:var(--portal-green);text-transform:uppercase}.role-home{min-height:100dvh;display:grid;align-content:center;gap:48px;max-width:1100px;margin:auto;padding:56px 32px}.role-intro{text-align:center}.role-intro h1{font-size:clamp(34px,5vw,58px);line-height:1.05;letter-spacing:-.045em;margin:14px 0 12px}.role-intro p{font-size:17px;color:var(--portal-muted);margin:0}.role-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.role-card{min-height:310px;border:1px solid var(--portal-line);border-radius:18px;background:#fff;padding:28px;display:flex;flex-direction:column;justify-content:space-between;transition:transform .18s ease,border-color .18s ease,box-shadow .18s ease}.role-card:hover{transform:translateY(-3px);border-color:#aebbb4;box-shadow:0 16px 40px rgba(23,34,29,.08)}.role-card-outlet{background:var(--portal-green);color:#fff;border-color:var(--portal-green)}.role-number{font-size:12px;letter-spacing:.12em;opacity:.55}.role-label{font-size:12px;font-weight:800;letter-spacing:.12em;margin-bottom:10px}.role-card h2{font-size:25px;margin:0 0 10px;letter-spacing:-.02em}.role-card p{line-height:1.55;color:var(--portal-muted);max-width:390px;margin:0}.role-card-outlet p{color:#d8e4dd}.role-cta{display:flex;justify-content:space-between;align-items:center;font-weight:750;border-top:1px solid var(--portal-line);padding-top:18px}.role-card-outlet .role-cta{border-color:rgba(255,255,255,.2)}.portal-header{height:68px;background:#fff;border-bottom:1px solid var(--portal-line);display:flex;align-items:center;padding:0 max(24px,calc((100vw - 1120px)/2));gap:24px;position:sticky;top:0;z-index:10}.portal-brand{font-size:13px;font-weight:850;letter-spacing:.055em}.portal-mode{display:flex;gap:9px;font-size:12px;color:var(--portal-muted);margin-left:auto}.portal-mode span:first-child{font-weight:800;color:var(--portal-green)}.portal-switch{font-size:12px;font-weight:700;border:1px solid var(--portal-line);border-radius:9px;padding:8px 11px}.outlet-shell,.sop-shell{max-width:1120px;margin:0 auto;padding:50px 28px 72px}.outlet-heading h1,.category-title h1{font-size:clamp(30px,4vw,44px);letter-spacing:-.04em;margin:9px 0}.outlet-heading p,.category-title p{color:var(--portal-muted);margin:0}.sop-search{max-width:680px;height:58px;background:#fff;border:1px solid var(--portal-line);border-radius:13px;margin-top:30px;padding:0 16px;display:flex;align-items:center;gap:12px}.sop-search:focus-within{border-color:var(--portal-green);box-shadow:0 0 0 3px rgba(33,79,59,.08)}.sop-search input{font:inherit;border:0;outline:0;flex:1;min-width:0}.sop-search kbd{font:inherit;font-size:11px;color:var(--portal-muted);border:1px solid var(--portal-line);border-radius:6px;padding:5px 7px}.search-examples{font-size:12px;color:var(--portal-muted);margin:9px 4px 27px}.category-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.category-card{min-height:150px;background:#fff;border:1px solid var(--portal-line);border-radius:14px;padding:19px;display:grid;grid-template-columns:auto 1fr auto;gap:13px;transition:border-color .15s ease,transform .15s ease}.category-card:hover{border-color:#aebbb4;transform:translateY(-2px)}.category-index{width:29px;height:29px;display:grid;place-items:center;border-radius:8px;background:var(--portal-green-soft);color:var(--portal-green);font-size:10px;font-weight:850}.category-card h3{font-size:15px;margin:3px 0 7px}.category-card p{font-size:12px;line-height:1.5;color:var(--portal-muted);margin:0}.card-arrow{color:var(--portal-green)}.outlet-note{margin-top:24px;padding:18px 20px;border-left:3px solid var(--portal-green);background:var(--portal-green-soft);display:flex;gap:8px;flex-direction:column;font-size:13px}.outlet-note span{color:var(--portal-muted)}.back-link{font-size:13px;font-weight:700;color:var(--portal-green);display:inline-block;margin-bottom:30px}.category-title{display:flex;align-items:flex-start;gap:17px;margin-bottom:30px}.category-index.large{width:48px;height:48px;border-radius:12px;font-size:13px;flex:none}.sop-list{display:grid;gap:12px}.sop-row{background:#fff;border:1px solid var(--portal-line);border-radius:14px;padding:24px;display:flex;justify-content:space-between;align-items:center;gap:24px}.sop-row h2{font-size:19px;margin:7px 0}.sop-row p{font-size:13px;color:var(--portal-muted);margin:0;line-height:1.45;max-width:720px}.sop-row>span{font-size:12px;font-weight:800;white-space:nowrap}.sample-tag{font-size:9px;font-weight:850;letter-spacing:.11em;color:var(--portal-green);background:var(--portal-green-soft);padding:5px 7px;border-radius:5px}.empty-state{padding:30px;background:#fff;border:1px dashed #bdc7c1;border-radius:14px;text-align:center;color:var(--portal-muted)}.empty-state.visible{display:block}.empty-state p{font-size:13px;margin:8px 0 0}.sop-shell{max-width:940px}.sop-detail{background:#fff;border:1px solid var(--portal-line);border-radius:18px;overflow:hidden}.sop-title-block{padding:30px;display:flex;justify-content:space-between;gap:28px;border-bottom:1px solid var(--portal-line)}.sop-title-block h1{font-size:clamp(28px,4vw,40px);letter-spacing:-.035em;margin:10px 0 0}.sop-meta{min-width:240px;display:grid;grid-template-columns:1fr;gap:13px}.sop-meta div{display:flex;flex-direction:column;gap:3px}.sop-meta span,.sop-footer span{font-size:10px;color:var(--portal-muted);text-transform:uppercase;letter-spacing:.08em}.sop-meta strong{font-size:13px}.sop-detail section{margin:28px 30px}.sop-detail h2{font-size:12px;text-transform:uppercase;letter-spacing:.1em;margin:0 0 10px}.sop-detail p{font-size:14px;line-height:1.6;margin:0}.when-box{background:#f2f5f3;border-radius:11px;padding:18px!important}.steps ol{list-style:none;padding:0;margin:0;display:grid;gap:10px}.steps li{display:grid;grid-template-columns:74px 1fr;border:1px solid var(--portal-line);border-radius:10px;padding:14px}.steps li span{font-size:11px;font-weight:850;color:var(--portal-green);text-transform:uppercase}.do-grid{display:grid;grid-template-columns:1fr 1fr;gap:13px;margin:28px 30px}.do-card{margin:0!important;border-radius:11px;padding:19px}.do-card.positive{background:#edf5f0}.do-card.negative{background:var(--portal-warn-soft)}.do-card ul{list-style:none;padding:0;margin:0;display:grid;gap:10px}.do-card li{font-size:13px;line-height:1.45;padding-left:23px;position:relative}.positive-item:before{content:"✓";position:absolute;left:0;color:var(--portal-green);font-weight:900}.negative-item:before{content:"×";position:absolute;left:1px;color:var(--portal-warn);font-weight:900}.escalate-box{border:1px solid #e2b9b4;background:#fffafa;border-radius:11px;padding:19px!important;display:grid;grid-template-columns:1.35fr 1fr;gap:25px}.escalate-box h2{color:var(--portal-warn)}.sop-footer{padding:18px 30px;border-top:1px solid var(--portal-line);display:flex;justify-content:space-between;align-items:center}.sop-footer strong{font-size:12px}#cs-mode-bar{height:48px;position:sticky;top:0;z-index:1000;background:#17221d;color:#fff;display:flex;align-items:center;justify-content:space-between;padding:0 18px}#cs-mode-bar>div{display:flex;align-items:center;gap:10px}#cs-mode-bar strong{font-size:12px;letter-spacing:.08em}#cs-mode-bar span{font-size:11px;color:#b9c6bf;border-left:1px solid #54615a;padding-left:10px}#cs-mode-bar a{font-size:11px;border:1px solid #536159;border-radius:7px;padding:6px 9px}body[data-mode=cs]{background:#fff}@media(max-width:820px){.role-home{padding:36px 20px;gap:30px;align-content:start}.role-grid{grid-template-columns:1fr}.role-card{min-height:235px}.portal-header{padding:0 18px}.portal-mode{display:none}.category-grid{grid-template-columns:repeat(2,1fr)}.sop-title-block{flex-direction:column}.sop-meta{grid-template-columns:1fr 1fr;min-width:0}.do-grid{grid-template-columns:1fr}.escalate-box{grid-template-columns:1fr}}@media(max-width:560px){.role-home{padding:30px 16px}.role-intro{text-align:left}.role-intro h1{font-size:34px}.role-intro p{font-size:14px;line-height:1.5}.role-card{padding:21px}.portal-header{height:60px}.portal-brand{font-size:11px}.portal-switch{font-size:10px}.outlet-shell,.sop-shell{padding:34px 16px 55px}.category-grid{grid-template-columns:1fr}.category-card{min-height:124px}.sop-search{height:54px}.sop-search kbd{display:none}.sop-row{align-items:flex-start;flex-direction:column}.sop-title-block{padding:22px}.sop-detail section{margin:20px}.do-grid{margin:20px}.steps li{grid-template-columns:1fr;gap:5px}.sop-meta{grid-template-columns:1fr}.sop-footer{padding:16px 20px}.escalate-box{gap:18px}#cs-mode-bar span{display:none}}